Support

Open the unlock screen and tap Restore purchase. Use the same Apple ID you bought with. If nothing is found, check that you are signed in to the right account in Settings.

Check your internet connection and try again. If you still see a message that the store is not available, close the app fully and reopen it.

Progress is stored on the device, so it does not move to a new phone by itself. Your purchase does, through Restore purchase.

Go to Settings, then Settled & Sorted, and check that Microphone and Speech Recognition are both switched on. Try in a quiet place with the phone close to you.

Tap the pace line on the home screen. You can set or change the date and your daily study time at any time.

Please email us the lesson name and what you believe is wrong. The lessons follow the official handbook, and we check every report against it.

No. Settled & Sorted is an independent study aid and is not affiliated with the Home Office or GOV.UK. To book and take the real test, use the official government service.